New subscription procedure

As you know, subscription customers (OnPrem or private cloud) require a new ForNAV license file to be installed yearly. Twenty-one days prior to renewal, customers get a warning that their license is about to expire. This was meant to be a service, but it turns out that many customers get worried about this – for no reason. So, starting from January 1, 2020, we will invoice subscription customers one month earlier than we currently do. This will allow enough time for you to invoice your customer, to settle the invoice with ForNAV, to receive the new license file, and get it installed at the customer site, preventing the warning from showing up.