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FORNAV support
Who’s eligible for FORNAV support?
At FORNAV, our support is exclusively available for existing Dynamics partners. Customer support is exclusively offered through our partners, to customers with an active enhancement plan.
- Possess basic FORNAV knowledge, achieved through e-learning, online training, or similar. Contact us if you would like to schedule a basic FORNAV training session for your staff
- Hold general knowledge about Microsoft Dynamics 365 Business Central
- We also strongly encourage our partners to designate one or two "specialists" internally. These specialists are your go-to experts for building knowledge and experience within your organization. Strong in-house knowledge of FORNAV could be the fastest way to a swift resolution of any challenges you may encounter.
Contact FORNAV Support
Create a new support request
Facing a challenge with your FORNAV solution? Prior to submitting a support request, please ensure you’ve explored our resources and verified your eligibility for FORNAV Support. If you still need assistance, please write a mail to support@fornav.com or Open a New Support Request. We’re here to help!
Get assistance from our Service Partners
FORNAV Service Partners are skilled FORNAV experts that offer FORNAV training and consultancy services. If you’re interested in providing your staff with FORNAV training to acquire the knowledge needed to avoid frequent support inquiries, please connect with one of our service partners.
General inquiries about our support services
If you have any inquiries regarding our responsibilities or services, please do not hesitate to get in touch with us.
FORNAV pre-sales support
We stand right by our partners’ side to facilitate your pre-sales activities and to make a strong case for FORNAV solutions.
- Guidance on product benefits
- Feature insights
- Pricing assistance
- Demonstrations, and more
What’s covered by the free FORNAV Support ?
Our free support services encompass a wide range of assistance:
- Answers to questions on how to use FORNAV
- Guidance on FORNAV capabilities and possibilities, for example, answering questions to clearly define what FORNAV can do and how it can match your specific business requirements
- Troubleshooting errors and bugs
- Providing fixes or updates to resolve issues. We cannot stress strongly enough the importance for partners and customers to conduct testing before going live
We welcome your suggestions for improvements, new features, reports, and so on, which we will consider for future versions of FORNAV. Please note, we cannot guarantee the implementation of all suggestions.
What’s not covered by the free FORNAV Support?
Certain areas fall outside the scope of our free support:
- Inquiries from end customers. FORNAV is delivered as part of a broader Microsoft Dynamics 365 Business Central solution by a Microsoft Dynamics partner. Therefore, we do not have insight into how it was implemented, its infrastructure, or customizations. If you are an end customer, your ForNAV partner is the most qualified to answer your questions and inquiries
- Basic queries or repetitive questions that are covered in our basic FORNAV training
- Questions where the answers are available in our Support Resources:
- Queries related to the use of standard Microsoft Dynamics 365 Business Central or other ISV solutions or Apps from Microsoft AppSource
- Issues caused by Microsoft products, services, or third parties not endorsed by FORNAV
- Specific training in FORNAV
- Reviewing requirements or sample files for time estimates of development and implementation
Evaluate your FORNAV training options
Make sure you know all you need to know with one of the many training options offered by FORNAV.