Welcome to ForNAV Support

• Possess basic ForNAV knowledge, achieved through e-learning, online training, or similar. Contact us if you would like to schedule a basic ForNAV training session for your staff
• Hold general knowledge about Microsoft Dynamics 365 Business Central

We exclusively offer support, through our partners, to customers with an active enhancement plan, facilitated through our partners.

We also strongly encourage our partners to designate one or two “specialists” internally. These specialists are your go-to experts for building knowledge and experience within your organization. Strong in-house knowledge of ForNAV could be the fastest way to a swift resolution of any challenges you may encounter.

ForNAV pre-sales support

We stand right by your side to facilitate your pre-sales activities and to make a strong case for ForNAV solutions. Therefore, ForNAV offers complimentary pre-sales support, including:

• Guidance on product benefits
• Feature insights
• Pricing assistance
• Demonstrations, and more

What’s covered by the free ForNAV Support?

Our free support services encompass a wide range of assistance:

• Answers to questions on how to use ForNAV
• Guidance on ForNAV capabilities and possibilities, for example, answering questions to clearly define what ForNAV can do and how it can match your specific business requirements
• Troubleshooting errors and bugs
• Providing fixes or updates to resolve issues. We cannot stress strongly enough the importance for partners and customers to conduct testing before going live

We welcome your suggestions for improvements, new features, reports, and so on, which we will consider for future versions of ForNAV. Please note, we cannot guarantee the implementation of all suggestions.

What’s not covered by the free ForNAV Support?

Certain areas fall outside the scope of our free support:

• Inquiries from end customers. ForNAV is delivered as part of a broader Microsoft Dynamics 365 Business Central solution by a Microsoft Dynamics partner. Therefore, we do not have insight into how it was implemented, its infrastructure, or customizations. If you are an end customer, your ForNAV partner is the most qualified to answer your questions and inquiries
• Basic queries or repetitive questions that are covered in our basic ForNAV training
• Questions where the answers are available in our Support Resources:
  • Getting Started Guide
  • ForNAV Documentation
  • ForNAV Training
  • Knowledge base articles
  • ForNAV Coffee Break videos (short 15 minutes session focusing on a specific topic)
  • ForNAV Version History
  • ForNAV Version History (Report Pack)
  • ForNAV FAQ
  • Red & Bundle ForNAV support on GitHub
• Queries related to the use of standard Microsoft Dynamics 365 Business Central or other ISV solutions or Apps from Microsoft AppSource
• Issues caused by Microsoft products, services, or third parties not endorsed by ForNAV
• Specific training in ForNAV
• Reviewing requirements or sample files for time estimates of development and implementation

Contact ForNAV Support

Create a new support request

Facing a challenge with your ForNAV solution? Prior to submitting a support request, please ensure you’ve explored our resources and verified your eligibility for ForNAV Support. If you still need assistance, please write a mail to support@fornav.com or Open a New Support Request. We’re here to help!

Get assistance from our Service Partners

ForNAV Service Partners are skilled ForNAV experts that offer ForNAV training and consultancy services. If you’re interested in providing your staff with ForNAV training to acquire the knowledge needed to avoid frequent support inquiries, please connect with one of our service partners.

General inquiries about our support services

If you have any inquiries regarding our responsibilities or services, please do not hesitate to get in touch with us.

We look forward to a fruitful collaboration with you.