Get all your questions answered
FORNAV frequently asked questions
General FORNAV questions
What is FORNAV?
FORNAV is a solution that simplifies working with Microsoft Dynamics 365 Business Central documents. It provides a set of optimized, customizable reports to help you get started faster, along with a designer that makes it easy, fast, and affordable to edit and create reports. FORNAV also supports BC documents with solutions for direct printing, e-invoicing, Excel integration, and local file access in Business Central Cloud.
Why use FORNAV in addition to Microsoft Dynamics 365 Business Central?
Microsoft Dynamics 365 Business Central includes a standard set of documents—such as invoices and order confirmations—and report layouts out of the box. However, most businesses require some level of customization to meet their branding, layout, or local requirements. Customizing Business Central documents typically involves working with report layouts and datasets and often requires the skills of a seasoned developer.
Using FORNAV on top of Microsoft Dynamics 365 Business Central makes it easier to work with documents thanks to intuitive tools that enable customization without coding. This reduces complexity, development time, and cost.
Who should use FORNAV?
Companies using Microsoft Dynamics 365 Business Central that need fast, easy, and cost-effective solutions for report and document management.
This could include businesses that:
- want to get started quickly with a comprehensive set of optimized standard reports and documents — ready to use out of the box — and easy to customize further
- need an intuitive tool to customize reports and documents to match their branding or local requirements without coding.
- would like an intuitive solution to print their reports directly – and without any additional human interaction (for example warehouse label printing)
- want to leverage their Business Central data in Excel for reporting and analysis.
- need to access local files or programs from Business Central Cloud environments (for example, heavy product documentation or specifications)
- must meet e-invoicing requirements with a solution that supports formats like ZUGFeRD and XRechnung, and is fast to implement, easy to use, and affordable.
What are the main features of FORNAV solutions?
FORNAV solutions simplify working with documents in Microsoft Dynamics 365 Business Central.
FORNAV Report Pack – easily get started with documents in BC using optimized reports, straight out of the box.
FORNAV E-invoicing – efficiently send e-documents in BC, with support for ZUGFeRD and XRechnung, and e-document exchange via Peppol.
FORNAV Designer – effortlessly create BC documents, with support for barcodes, fonts, templates, and more.
FORNAV Direct Print – hassle-free printing of BC documents, from the BC web client on any device, to any printer in your network.
FORNAV File Service – convenient access to locally stored documents within BC Cloud – no manual uploading.
How often are new versions of FORNAV released?
Major updates of Microsoft Dynamics 365 Business Central are released twice a year with availability typically in early April and early October. FORNAV usually follows the Microsoft release cycle, making sure that the FORNAV solutions always work with the newest Business Central versions.
Check the FORNAV version history for more information.
Does FORNAV support both on‑premise and cloud installations?
Yes, FORNAV solutions are compatible with both Business Central on-premise and cloud environments.
For specific questions about the FORNAV solutions, please visit the FORNAV solutions’ dedicated pages.
Support and training
Where can I find FORNAV support?
If you are a FORNAV partner:
FORNAV provides support to Microsoft Dynamics partners. Partners can submit support requests through the FORNAV website or by emailing support@fornav.com. In addition to direct support, partners have access to documentation as well as extensive Knowledge Base articles and Coffee Break videos, which contain tutorial-style guidance on using FORNAV solutions, troubleshooting common issues, and getting the most out of the tools.
If you are a FORNAV customers:
If you are an end customer using FORNAV, your primary point of support is your Microsoft Dynamics partner. They are familiar with your implementation and can assist with any questions or issues. Customers are also encouraged to make use of FORNAV’s Knowledge Base articles and Coffee Break videos, which provide step-by-step guidance and tutorials, but all direct support requests should go through their partner.
Where can I find FORNAV training?
FORNAV offers a variety of training options to get the most out of the FORNAV solutions.
A cornerstone of the FORNAV training offering is the e‑learning program on Thinkific. It includes two levels: for beginners (Getting Started) and more advanced users (FORNAV Fundamentals). It also allows you to become FORNAV Certified (FORNAV Certified Consultant Course) – offering both basic and advanced guidance, free of charge.
In addition, users can access Knowledge Base articles and Coffee Break videos with step-by-step tutorials and practical tips for everyday tasks.
Online web training sessions, in English and German, cover core and advanced topics, including installation, using the FORNAV Designer, and best practices.
Partners and customers can also get in touch with FORNAV Service Partners to organize tailored, hands-on training.
How do I install the FORNAV solutions?
You can download all FORNAV solutions from the FORNAV Download section on the official website. This page provides links to the different FORNAV components and tools you might need for Microsoft Dynamics 365 Business Central or older NAV versions. It lists quick access links to download the FORNAV Toolbox and various versions of the FORNAV Customizable Report Pack, including options for cloud environments, on‑premises setups, and legacy formats.
The FORNAV Toolbox bundle includes key tools like the FORNAV Designer, Converter, Cmdlet, Report Service, the DLL for legacy support, Direct Print, File Service, and E‑invoicing. The Customizable Report Pack provides a set of more than 100 standard reports designed and optimized for Business Central.
When you click the relevant download button on the page, you’ll be taken to the appropriate installer or download form. Trial versions are available free of charge — they work fully but include a “Trial Version” watermark until a valid license is provided.
In addition, FORNAV solutions are also available on Microsoft AppSource, allowing partners and customers to install components directly into Business Central through the standard Microsoft channel. This provides a seamless and secure way to deploy FORNAV solutions in both cloud and on-premises environments.
How to contact FORNAV support?
Please check the FORNAV Support page on the FORNAV website to understand who is eligible for FORNAV support. Then, you can submit a support request through the FORNAV support portal or contact us via email at info@fornav.com.
Pricing & licensing
How much does FORNAV cost?
The FORNAV pricing follows a cloud‑based subscription model aligned with Microsoft’s licensing structure. The license is charged per user and the number of FORNAV users must be the same as the number of Microsoft Dynamics 365 Business Central users, though minimum 10 users. The license automatically becomes unlimited from 20 users and more.
The FORNAV license is an all‑in‑one license meaning that it includes all FORNAV solutions: the Customizable Report Pack, Report Designer, unlimited number of own reports, Direct Print (also including the option to print RDLC and Word reports), Excel integration, Universal Code support, File Service, e‑invoicing and , for unlimited licenses only, Peppol Plus. This means that if you buy FORNAV for one solution, you automatically get access to all other above-mentioned features. All you need to do is activate them and set them up.
Check all information about the FORNAV pricing on www.fornav.com/pricing
Does FORNAV sell directly to customers?
No, FORNAV sells exclusively through partners. You can find the list of FORNAV partners here: https://www.fornav.com/where-to-buy/
Does FORNAV invoice customers directly?
No, the FORNAV business model goes 100% through partners.
Where can I find regional prices?
Currently, we have prices in EUR, USD, DKK, SEK, NOK, CHF, CAD, AUD, NZD, and GBP. We also have a USD price list for customers located in Asia.
you can request local pricing overviews on www.fornav.com/pricing
If a buy a “per user” license and go beyond 20 users, what happens then?
When you reach 20 users, your license will automatically turn into a “per company” license. So you can never pay more than the price of a “per company” license.
What does “unlimited” mean in FORNAV’s all-in-one license, and are there any fair usage limits?
FORNAV’s unlimited, all-in-one license allows you to use all FORNAV solutions — including the Report Pack, Designer, Direct Print, Excel integration, File Service, and E-invoicing — for an unlimited number of users within a single Business Central database. Consumption based on “fair usage” is included. You can read more about the fair usage definition on the FORNAV End-User License Agreement (EULA): www.fornav.com/documents/EULA.pdf
We have several companies in one database. Do we need one FORNAV license for each?
If you have several companies in the same database and these companies all belong to the same group of companies – that is mother/daughter/sister companies with more than 50% ownership – you need one FORNAV license only.
We have several companies in several databases. How many FORNAV licenses do we need?
Normally, you need one FORNAV license for each database. As a rule of thumb you will need one FORNAV license for each Microsoft Dynamics 365 Business Central license you have. If you have several companies in several databases, and these companies all belong to the same group of companies – that is mother/daughter/sister companies with more than 50% ownership – you are eligible to acquire the additional FORNAV license at a discounted price.