Direct printer name overlap

Knowledge Base

Error:

English: “The data provided by the extension for a printer’s setup is invalid. Please contact the developer of the extension for further assistance.”

German: “Die Daten, die von der Erweiterung für die Einrichtung eines Druckers bereitgestellt werden, sind ungültig. Wenden Sie sich an den Entwickler der Erweiterung, um weitere Unterstützung zu erhalten.”

Applies to

• Business Central On-Premises
• FORNAV extension

Cause

This error occurs when a direct printer definition configured in Business Central has the same name as an existing local Windows printer on the NST machine. The overlap in printer names causes a conflict, resulting in the above error message.

Solution

To resolve this issue, rename the direct printer definition in Business Central to ensure it does not overlap with the name of any existing local Windows printer.

Steps to resolve

  1. Open Business Central and navigate to your direct printer configurations.
  2. Identify the printer definition that has the same name as your local Windows printer.
  3. Rename this printer definition to a unique name, different from all Windows printer names.
  4. Save your changes and try re-printing the document.

After following these steps, you will no longer see the error message, and you’ll be able to resume printing via the FORNAV extension as normal.